Banking Officer- E Channels Job at DFCU Bank

Job Description

DFCU Bank is a fast-growing Bank in Uganda offering a wide range of financial solutions to its chosen market segments. We are seeking to recruit for the respective vacancy of Banking Officer- E Channels in our Chief Operating Office to support our expansion strategy.

REPORTING TO: Team Lead- E Channels Operations JOB PURPOSE: Reporting to the Team Lead- E Channels Operations, the role holder will be responsible for the daily processing of E-Channels back-office activities in line with operating guidelines as a means of contributing to quality service delivery. These activities include ATM Card production, Quick Banking onboarding, Superagency functions, Cheque Book, support on Money Transfer services, handling, and offsite ATM management.LOCATION: KampalaKey Accountabilities: • Receive, verify, acknowledge corporate customer Internet Banking / QuickBanking applications as per the guiding processes and procedures. • Timely and accurately onboarding of customers on Quick / Internet Banking in the system within the agreed service level agreement. First time right principles. • Follow through on the timely delivery of the Cheque production and Card production files for Cheque Books and ATM Cards, respectively. • Track delivery of ATM cards, Cheque Books and PINs and keep the Business, and other stakeholders informed on the status. • Receive and investigate queries that relate to E-Channels i.e. ATM Cards, PINs, QuickBanking, Super Agency, settlements, Cheque books, etc. and close them within the agreed timelines. • Daily settlements for Money Transfers (and any other Money Transfer activities) i.e., Western Union, MoneyGram, Interswitch, VISA and Express Money and escalate any exceptions to the Team Leader E-Channels. • Timely and accurate handling of superagency functions e.g. float distribution, queries handling, user sights issues, etc. • Handling offsite ATMs with the related activities i.e. daily ATM account reconciliation, proper key and cash managements practices as per processes and policies, monitoring of ATMs’ uptime. • Carry out due diligence checks on the integrity instructions from both the Branch and other channels and report any exceptions in a timely manner. • Attend to E-Channels queries in a timely manner and provide an update to the stakeholders on the status. • Timely processing of QuickBanking financial transactions (EFTs, TTs & RTGs) and reporting suspicious transactions as per AML/CFT definition of the same. • Work with the service providers to enforce delivery of services as per their contracts and Bank’s service standards. • Prevent operational losses and timely fraud detection.Qualifications, Experience and Competencies Required: • University Bachelor’s Degree. • One year’s banking experience. • Must be able to handle multiple priorities and multi-task well to ensure accurate and timely completion of all tasks and projects. • Knowledge and understanding of the back office operations, procedures and processes. • The ability to identify and engage with all the key stakeholders in the organization. • Ability to prioritize daily tasks. • Ability to work with strict deadlines. • Customer oriented (Internal and external). • High level of integrity and ethical standards. • Excellent interpersonal and communications skills. • Ability to pay attention to detail. • Ability to effectively work within a team-oriented environment. • Proactive approach to work with a high level of maturity and self-drive. • Able to work under very demanding deadlines or timelines.Job application procedure If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Thursday 24th June 2021 to the email address indicated below; Vacanciesbank@dfcugroup.com